From e2416b08505588e9fb3bafc2bcdfc994f66f035b Mon Sep 17 00:00:00 2001
From: Amanda Martin <290842976+amanda-vapi@users.noreply.github.com>
Date: Thu, 8 Oct 2026 13:36:41 -0700
Subject: [PATCH] add comment about how to get eu
---
fern/advanced/sip/sip-trunk.mdx | 2 ++
fern/advanced/sip/sip.mdx | 2 +-
fern/billing/pricing-and-success-packages.mdx | 3 +++
fern/security-and-privacy/data-flow.mdx | 2 +-
fern/security-and-privacy/eu-region.mdx | 4 ++++
5 files changed, 11 insertions(+), 2 deletions(-)
diff --git a/fern/advanced/sip/sip-trunk.mdx b/fern/advanced/sip/sip-trunk.mdx
index 204aa1cb6..e4034a81e 100644
--- a/fern/advanced/sip/sip-trunk.mdx
+++ b/fern/advanced/sip/sip-trunk.mdx
@@ -19,6 +19,8 @@ To allow SIP signaling and media between Vapi and your SIP provider, allowlist t
For the complete list of ports, TLS options, RTP ranges, and firewall configuration details, see the [networking and firewall](/advanced/sip/sip-networking) reference.
+Vapi's EU region is available only with the Premier Success Package. [Contact sales](https://vapi.ai/sales) to discuss EU access.
+
If your organization is hosted in the EU, create the SIP trunk credential and BYO phone number through `https://api.eu.vapi.ai`, not `https://api.vapi.ai`. Keep the API region and SIP host in the same region: use `api.vapi.ai` with `sip.vapi.ai`, or `api.eu.vapi.ai` with `sip.eu.vapi.ai`.
diff --git a/fern/advanced/sip/sip.mdx b/fern/advanced/sip/sip.mdx
index 7436aacea..d7fd1defe 100644
--- a/fern/advanced/sip/sip.mdx
+++ b/fern/advanced/sip/sip.mdx
@@ -25,7 +25,7 @@ Use the API base URL, private key, and SIP host from the same Vapi region. Do no
| European Union | `dashboard.eu.vapi.ai` | `https://api.eu.vapi.ai` | `sip.eu.vapi.ai` |
-Vapi offers an EU region with EU dashboard, API, and SIP endpoints. For more information, see [EU region and data residency](/security-and-privacy/eu-region).
+Vapi's EU region is available only with the Premier Success Package. [Contact sales](https://vapi.ai/sales) to discuss EU access. For regional endpoints and setup guidance, see [EU region and data residency](/security-and-privacy/eu-region).
For existing EU organizations, create the SIP phone number against the EU API with an EU dashboard private key:
diff --git a/fern/billing/pricing-and-success-packages.mdx b/fern/billing/pricing-and-success-packages.mdx
index d475eca7b..d21d3dba1 100644
--- a/fern/billing/pricing-and-success-packages.mdx
+++ b/fern/billing/pricing-and-success-packages.mdx
@@ -54,9 +54,12 @@ Under the current pricing model, Usage only and each Success Package include the
| [Vapi phone numbers](/free-telephony) | 1 | 5 | 10 | Custom |
| [Role-based access control (RBAC)](/security-and-privacy/sso#role-based-access-control-rbac) | All members are admins | All members are admins | Basic roles | Custom RBAC |
| [Single sign-on (SSO)](/security-and-privacy/sso) | Not included | Not included | Not included | Custom |
+| [EU region](/security-and-privacy/eu-region) | Not included | Not included | Not included | Contact sales |
Premier limits are custom; your agreement defines what is included.
+Vapi's EU region is available only with the Premier Success Package. [Contact sales](https://vapi.ai/sales) to discuss EU access.
+
## Buy a Success Package
Buy Core or Pro directly from the Vapi Dashboard:
diff --git a/fern/security-and-privacy/data-flow.mdx b/fern/security-and-privacy/data-flow.mdx
index b2a03bf71..45a143a13 100644
--- a/fern/security-and-privacy/data-flow.mdx
+++ b/fern/security-and-privacy/data-flow.mdx
@@ -382,7 +382,7 @@ Even with maximum custom configuration, certain data passes through Vapi's orche
- Vapi offers an EU region for data residency. For more information, see [EU region and data residency](/security-and-privacy/eu-region).
+ Vapi's EU region is available only with the Premier Success Package. [Contact sales](https://vapi.ai/sales) to discuss EU access. For regional endpoints and setup guidance, see [EU region and data residency](/security-and-privacy/eu-region).
- Use **custom bucket storage** in your required region
diff --git a/fern/security-and-privacy/eu-region.mdx b/fern/security-and-privacy/eu-region.mdx
index 8fc4045ea..c6daf39a3 100644
--- a/fern/security-and-privacy/eu-region.mdx
+++ b/fern/security-and-privacy/eu-region.mdx
@@ -7,6 +7,10 @@ slug: security-and-privacy/eu-region
Vapi's EU region lets you build and run voice agents hosted in the European Union. If your organization is in the EU region, use the EU endpoints below for everything: the dashboard, API calls, and SIP.
+
+Vapi's EU region is available only with the Premier Success Package. [Contact sales](https://vapi.ai/sales) to discuss EU access.
+
+
## EU region endpoints
Each Vapi organization belongs to a single region, and every resource (assistants, tools, phone numbers, SIP trunk credentials) lives with it. Use the endpoints that match your organization's region.